Employee Technical with customer

Purpose

This Ticket should be a Ticket in which a manager can set assignments for employees, a customer must be able to create tickets.

Users: et1, et2, et3
pass: test Usergroup: Employee TEC, ID = 14

admin user: ea1, ea2, ea3
pass: test
Admingroup Employee ADM, ID = 15

Customer: Newgroup = 6

testing

notification

Action desired Effect working action
newgroup creates ticket admingroup gets notification yes
newgroup writes message admingroup gets notification yes
admingroup writes message newgroup USER gets notification yes
Admin user sets responsibe user responsible user and newgroup USER gets notification no newgroup does not get notofcatn
resp user is set: resp user writes message admin and newgroup USER gets notification yes
resp user is set: adm user writes message resp user and newgroup USER gets notification yes
Admin user changes responsibe user responsible user and newgroup USER gets notification yes
Admin user changes responsibe user and writes message responsible user and newgroup USER gets notification no, old resp. user is notified change notification according to change
Admin user changes responsibe user and newgroup writes message responsible user and admingroup gets notification yes

rights/view

Action desired Effect working action
Admin user sets responsibe user ticket gets visible for responsible user yes
newgroup user view member list and resp user NOT set newgroup user should only see adm group yes
newgroup user view member list and resp user IS set newgroup user should only see adm group and subgroup USER yes
subgroup user view member list see newgrouo user and adm group yes
admin user view member list see newgroup user and subgroup user and adm group no, he sees all of newgroup . remove newgroup, only show newgroup USER.

todo

Action desired Effect working action

Warenkorb

 
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